Refund Policy

At Zeroflux Technoloies, we strive to provide high-quality themes that meet the needs of our customers. However, we understand that there may be instances where a refund is necessary. Below, you’ll find our guidelines for requesting a refund.

Our Refund Policy

Due to the nature of digital products, all theme purchases are non-refundable once the product has been downloaded. We encourage you to carefully review the theme details, demos, and documentation before making a purchase. If you have any doubts or questions, please feel free to contact us prior to purchasing.

Exceptions

We may consider a refund request under the following circumstances:

  • Defective Theme or Technical Issues: If the theme is not functioning as described due to a technical issue or bug, we will work with you to resolve the problem. If we are unable to fix the issue or provide a suitable solution, we will consider issuing a refund on a case-by-case basis.
  • Duplicate Purchase: If you mistakenly purchase the same theme more than once, please contact us, and we will issue a refund for the duplicate purchase.
  • Failed Download or Access: If you experience issues downloading your theme or accessing it after the purchase, we will assist you promptly to ensure you receive the product you paid for. If we cannot resolve the issue, we will consider issuing a refund.

How to Request a Refund

If you believe you are eligible for a refund under the conditions above, please follow these steps:

  1. Contact Us: Reach out to our support team at [support@zerofluxtechnoloies.com] with the subject line “Refund Request.” Please include your order number, a description of the issue, and any relevant screenshots or error messages.
  2. Review Process: We will review your request and get back to you within [03] business days. If your refund request is approved, we will process it promptly.
  3. Refund Resolution: Refunds will be issued using the original payment method. Please note that it may take several days for the refund to appear in your account, depending on your payment provider.

No Refund Policy for Digital Products

As a digital product, our themes are instantly accessible after purchase and cannot be “returned” in the traditional sense. Therefore, we do not offer refunds if you simply change your mind, if the theme does not suit your preferences, or if you fail to meet system requirements for the theme.

Support and Assistance

If you encounter any issues with your theme, please reach out to our support team at [support@zerofluxtechnoloies.com]. We are here to help and will do our best to provide you with solutions, including troubleshooting, bug fixes, or theme customization guidance.

Changes to This Refund Policy

Zeroflux Technoloies reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication.